Shipping & Returns
Shipping
We ship worldwide from Singapore. Orders take around 3 to 5 business days to be sent out as we work with our shipping partners for parcels to be collected thrice a week. We do try to send all orders out as quick as possible. We will email you once your order has been sent.
Local delivery (Singapore)
Singapore orders will generally take 2 to 8 business days to be delivered.
International Delivery - Postal Delays due to COVID-19
Due to COVID-19, there has been significant postal impacts and long waiting times, moving forward we have decided to change our shipping provider to DHL e-commerce. All international orders will be sent tracked via DHL e-commerce. This will be the quickest postage to you and your package will be traceable via https://ecommerceportal.dhl.com/track/?locale=en.
International orders will be delivered between 10 to 40 working days. Please try to understand that due to the current global situation with COVID-19, international deliveries are taking MUCH longer than usual. If you have any questions regarding your postage, please do get in touch with us.
Costs
For orders over $120, you will be entitled to free shipping (international and local Singapore).
Singapore (Singapore Post)
One product to two products
Tracked Shipping (Smartpac) AUD$4.00
Three products or more
Tracked Shipping (Smartpac or Speedpost) AUD$6.00
Rest of the World (Singapore Post)
Postage
International Tracked Shipping (DHL ecommerce) for orders AUD$10.00 - AUD$119.99 will be at AUD$14.00