Shipping & Returns
Shipping
We ship worldwide from Singapore. Orders take around 3 to 5 business days to be sent out as we work with our shipping partners for parcels to be collected thrice a week. We do try to send all orders out as quick as possible. A shipping notification email will be sent once your order has been processed.
Local delivery (Singapore)
Singapore orders will generally take 2 to 8 business days to be delivered.
International Delivery - Postal Delays due to COVID-19
Due to COVID-19, there has been significant postal impacts and long waiting times, hence moving forward we will be sending and registering all packages. All international orders will be sent tracked via Singapore Post. This will be the quickest postage to you and your package will be traceable via www.singpost.com/track-items/
International orders will be delivered between 10 to 40 working days. Please try to understand that due to the current global situation with COVID-19, international deliveries are taking MUCH longer than usual. If you have any questions regarding your postage, please do get in touch with us.
Costs
For orders over $150, you will be entitled to free shipping (international tracked shipping from Singapore). For local Singapore orders, you will be entitled to free shipping for orders over $100.
Singapore (Singapore Post)
One product to two products
Tracked Shipping (Smartpac) AUD$4.00
Three products or more
Tracked Shipping (Smartpac or Speedpost) AUD$6.00
Rest of the World (Singapore Post)
Postage
International Tracked Shipping (Singapore Post) for orders AUD$10.00 - AUD$149.99 will between AUD$13.50 to AUD$18.00